Payment / Shipping



Can I send products from one order to different addresses? 

Unfortunately, it is not possible for us to send various items from one order to different addresses. If you would like orders to be shipped to different addresses, please place separate orders with us. 

How do receipts and invoices work? 

All receipts are sent via email. If you are trying to send orders as gifts, no worries! We’ll email the receipt to you as soon as you submit your order. 


Which shipping providers do you use? 

Shipping is done through DHL Green (EU) and Royal Mail (UK) and is CO2-neutral. 


Are you shipping to Isle of Man, Guernsey and Jersey?

No, currently we are not shipping to Isle of Man, Guernsey or Jersey.


When will I receive my order? 

The anticipated delivery time for standard shipping is approximately 2–5 working days.  


What are the shipping costs? 

Shipping within Great Britain, Switzerland and the EU costs 3.99 €. For orders to Austria, shipping costs 5.99 €. 

At the moment, we are unfortunately only able to ship to the EU and United Kingdom. But don’t be sad – we are hoping to ship to the rest of the world in the future! 

Shipping costs are also listed in the shopping cart as you complete your order. 


What do I do if my order doesn't arrive? 

If your order doesn't arrive within the anticipated delivery time, there could be various reasons. Just write us an email to info@primoza.de and we will look into it and resolve the matter as quickly as we can. 


What payment options are there? 

When ordering your calendar via our online shop, you can pay via credit/debit card, PayPal, instant transfer and purchase-on-invoice. You can also pay with cash if you find us at one of our Christmas market kiosks or anywhere in person.