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Questions to Payment and Shipping

Unfortunately, it is not possible for
us to send various items from one order to different addresses. If you
would like orders to be shipped to different addresses, please place
separate orders with us. 

All receipts are sent via email. If you are trying to send orders as
gifts, no worries! We’ll email the receipt to you as soon as you submit
your order. 

Shipping is done through DHL Green (EU) and Royal Mail (UK) and is CO2-neutral. 

No, currently we are not shipping to Isle of Man, Guernsey or Jersey.

The anticipated delivery time for standard shipping is approximately 2–3 working days.  

Shipping within Great Britain, Switzerland and the EU costs 3.99 €. For orders to Austria, shipping costs 5.99 €. At the moment, we are unfortunately only able to ship to the EU and United Kingdom. But don’t be sad – we are hoping to ship to the rest of the world in the future! Shipping costs are also listed in the shopping cart as you complete your order. 

If your order doesn't arrive within
the anticipated delivery time, there could be various reasons. Just
write us an email to info@primoza.de and we will look into it and resolve the matter as quickly as we can. 

When ordering your calendar via our online shop, you can pay via credit/debit card, PayPal, instant transfer and purchase-on-invoice. You can also pay with cash if you find us at one of our Christmas market kiosks or anywhere in person.

Questions regarding gardening and cultivation

We are thrilled to have cultivated a robust and energetic community called “Friends With Plants”, which hosts online conversation among our German customers.
You have the opportunity to be one of the first members of the English-language side of Friends With Plants. Just follow the link on the inside cover of your Growable Calendar, enter your email address and your individual code, and get ready to join the fun!

Yes! If you store the seeds in a cool, dry place, you can still sow them next year. Naturally, a seed’s ability to germinate decreases over time, so you shouldn't wait too long before sowing. But you can keep them for a year or two. 

Our calendars only contain solid seeds. This means you can get new seeds from the plants that grow from these seeds. If the seeds are sown again, the next generation of plants will have the same properties as the original plant. You can reproduce these plants naturally, which is not possible with hybrid plants. You should store the seeds in a cool, dry place so that they do not lose their ability to germinate.

Please see the previous question. 

To protect against plant lice, there are many simple home remedies. For example, you can stick peeled garlic cloves in the soil next to the plants — just pretend the lice are tiny vampires. You can also sprinkle them with black tea, nettle liquid or boiling potato water. Ladybugs also love aphids as a treat. If you see one - catch them quickly and put them on your infested plants.
For snails, you can just sprinkle some coffee grounds around the plants. You can also simply collect the snails. The best way to do this is to set out small wooden planks — snails like to hide under these — and collect the snails in the early morning or late evening hours. You will then want to take them reeeeeeally far away from your plants.
Any other animals or pests worrying you? Just write to us at info@primoza.de and we will get cracking on finding the right solution for your gardening needs!

If you would like to know more about a specific product, it is best to look here in the shop on the relevant product page.There you will find product-specific information, FAQs and assistance. If the answer to your question is not there, please feel free to contact us!

There are no stupid questions ☺️