Climate neutral shipping. Delivery in 2-3 days.

1. Payment and Shipping

Can I send products from one order to different addresses?

Unfortunately, it is not possible for us to send various items from one order to different addresses. If you would like orders to be shipped to different addresses, please place separate orders with us. 

How do receipts and invoices work? 

All receipts are sent via email. If you are trying to send orders as gifts, no worries! We’ll email the receipt to you as soon as you submit your order. 

Which shipping providers do you use? 

Shipping is done through DHL Green (EU) and Royal Mail (UK) and is CO2-neutral. 

Are you shipping to Isle of Man, Guernsey and Jersey?

No, currently we are not shipping to Isle of Man, Guernsey or Jersey.

When will I receive my order? 

The anticipated delivery time for standard shipping is approximately 2–3 working days.  

What are the shipping costs? 

Shipping within Great Britain, Switzerland and the EU costs 3.99 €. For orders to Austria, shipping costs 5.99 €. 
At the moment, we are unfortunately only able to ship to the EU and United Kingdom. But don’t be sad – we are hoping to ship to the rest of the world in the future! 
Shipping costs are also listed in the shopping cart as you complete your order. 

What do I do if my order doesn't arrive? 

If your order doesn't arrive within the anticipated delivery time, there could be various reasons. Just write us an email to info@primoza.de and we will look into it and resolve the matter as quickly as we can. 

What payment options are there? 

When ordering your calendar via our online shop, you can pay via credit/debit card, PayPal, instant transfer and purchase-on-invoice. You can also pay with cash if you find us at one of our Christmas market kiosks or anywhere in person. 

2. Questions regarding products and production 

 

What distinguishes the “Timeless Version” from the other calendar versions? 

In the timeless version of the calendar, no days of the week are printed on the sheet. We have already printed the date on the seed paper - you can just enter the days of the week yourself. So if you missed your first planting date at the end of January, you can still start sowing at any time and simply take the calendar with you into the next year. 

Where and how are your calendars made? 

We get the seeds from the Bodensee area (Lake Constance), as well as from Frankfurt and North Rhine-Westphalia region. The seeds are then incorporated into the paper near the German border. The illustration and information pages are printed with eco-inks in an ecological printer in Nuremberg. The illustrated calendar pages are made from 100% recycled paper. For the seed paper we use sheets obtained from old agricultural waste. Finally, the seed paper and the info pages are bound in the Munich area. And voilà! The Growable Calendar is born. 
On principle, we strive to adhere to regional and sustainable means of production for all our items. We only use recycled paper and, whenever possible, eco-friendly inks for printing. This is central to our mission and values at primoza! 

Why isn't the whole calendar made of seed paper? 

After you have removed and planted the sheets of seed paper, you have an information booklet with beautiful illustrations that will help you get to know your plants. You may find it useful to refer to this information again at a later point in time, especially if this is your first foray into gardening! For example, if you have pulled seeds from the plants again and would like to sow them in the following year, you can refer to the planting instructions again for guidance. 

Can something really grow out of the seed paper? 

Yes, it really works! If you follow all the growing tips, beautiful plants will grow out of the seed paper. 

What is the best way to plant the seed strip? 

We have found that it is best to tear the paper into really small pieces — roughly 1-2 cm wide — so that the seedlings are not too far from the light. It is also important that the labelled side of the seed strip is facing downwards. The unlabelled side is a little thinner, so it should point upwards, which makes it easier for the seedlings to get through the paper. 

Which calendar suits me best? 

The Jack of All Trades calendar is the perfect introduction to gardening for beginners. This calendar contains easy-care seed varieties, which come with fun and interesting descriptions that will help you get to know your plants as you become more comfortable gardening. Even if you only have a balcony or a little space on your windowsill, you can use this calendar to grow flowers, herbs or vegetables. 
The Back to the Roots calendar is really something special, as it contains seeds of old varieties that have almost been forgotten. If you are a more experienced gardener who wants to get acquainted with yellow carrots, vegetable mallow or other long-lost varieties, this is the perfect calendar for you. 

Where can I buy your products on-site? 

We sell our products at numerous Christmas markets in Germany every year. Due to the Covid-19 pandemic, we made the difficult decision to cancel our Christmas market stalls in 2020. We are back in action come Christmas 2021, so if you find yourself in Germany this Winter, grab yourself a Glühwein or hot chocolate, and come and say hello!  

3. Questions regarding gardening and cultivation 


Who can help me with questions about my plants, my seeds, cultivation, soil or repotting? 

We are thrilled to have cultivated a robust and energetic community called “Friends With Plants”, which hosts online conversation among our German customers. 
You have the opportunity to be one of the first members of the English-language side of Friends With Plants. Just follow the link on the inside cover of your Growable Calendar, enter your email address and your individual code, and get ready to join the fun! 

How do I plant the seed paper greeting cards? 

Simply tear up the cards, put them in soil and water them. Depending on which plant seeds are on the card, you should either cover the paper with soil, or just press down on it a bit. 

Can I use the seeds next year as well? 

Yes! If you store the seeds in a cool, dry place, you can still sow them next year. Naturally, a seed’s ability to germinate decreases over time, so you shouldn't wait too long before sowing. But you can keep them for a year or two. 

Can I harvest the seeds from the flowering plants and sow them next year? 

Our calendars only contain solid seeds. This means you can get new seeds from the plants that grow from these seeds. If the seeds are sown again, the next generation of plants will have the same properties as the original plant. You can reproduce these plants naturally, which is not possible with hybrid plants. You should store the seeds in a cool, dry place so that they do not lose their ability to germinate. 

What does "solid seed” mean? 

Please see the previous question. 

What do I do with plant lice, snails and other annoying critters? 

To protect against plant lice, there are many simple home remedies. For example, you can stick peeled garlic cloves in the soil next to the plants — just pretend the lice are tiny vampires. You can also sprinkle them with black tea, nettle liquid or boiling potato water. Ladybugs also love aphids as a treat. If you see one - catch them quickly and put them on your infested plants. 
For snails, you can just sprinkle some coffee grounds around the plants. You can also simply collect the snails. The best way to do this is to set out small wooden planks — snails like to hide under these — and collect the snails in the early morning or late evening hours. You will then want to take them reeeeeeally far away from your plants. 
Any other animals or pests worrying you? Just write to us at info@primoza.com and we will get cracking on finding the right solution for your gardening needs!